Shipping & Delivery Policy

Last updated: June 2, 2026

We strive to deliver your order as quickly and correctly as possible. Below you will find all information about our shipping and delivery policy.

Processing time (dispatch)

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive a tracking code by email.

Delivery time

After processing, the average shipping time is 5 to 10 business days, depending on your location. Please note that delivery may be delayed during busy periods, public holidays, or due to customs procedures.

Shipping method and origin

To reduce waste and minimize our carbon footprint, orders may be shipped directly from our international fulfilment partners. Final delivery within the United Kingdom is handled by local delivery partners such as Royal Mail, Evri, or another tracked courier.

Shipping costs

Shipping costs are displayed at checkout and depend on the weight, destination, and selected shipping type.

Tracking — customer responsibility

The customer is responsible for monitoring the tracking code via our website and the link provided by email.

The customer should check whether the package will be delivered to their address or sent to a local collection point and collect it there when necessary.

If delivery is taking longer than expected or something appears to be wrong, please contact us first at info@aveline-boutique.co.uk so we can investigate the shipment.

Responsibility upon delivery

If the tracking information indicates that the package has been delivered, please first check around your property, with household members, neighbours, and at any designated safe place or collection point.

Always check your delivery address carefully when placing an order. Address errors must be reported within 24 hours via info@aveline-boutique.co.uk.